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E-Mail Customer Service by Upscale International Hotels
| Contact | Roland Schegg |
| Titre | E-Mail Customer Service by Upscale International Hotels |
| Auteurs | LEUENBERGER R., SCHEGG R. & MURPHY J. |
| Références | Proceedings of the ENTER Conference 2003, Helsinki, Finland, Information and Communication Technologies in Tourism, Springer-Verlag, Wien-New York, p. 20-28 |
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